Legal
Digital Product Policy
This policy explains how access, delivery, refunds, and acceptable use work for Twelve34 AI’s digital products — including the Ministry Transformation Vault.
Last updated November 3, 2026
What you’re purchasing
The Ministry Transformation Vault is a one-time digital product. It includes ready-to-use resources — such as the 25 AI prompts, four ministry playbooks, a 30-day action plan, a volunteer and responsibility planner, and a simple progress tracker — designed for small churches and ministries with limited staff, volunteers, and finances.
You’re buying practical, editable tools to support your ministry. You’re not buying guaranteed attendance growth, increased giving, or spiritual outcomes.
Pricing
The Ministry Transformation Vault is offered as a one-time purchase. The current price is shown on the product and checkout pages. There’s no recurring subscription, and no additional purchase is required to view your free Ministry Capacity Assessment results.
If the price changes, the change applies to new purchases from that point forward. It doesn’t affect access you’ve already purchased.
Access and delivery
Here’s how access works:
- Checkout. When your purchase is completed through our secure checkout, you’ll receive access to the Vault’s resources.
- Where to find it. After purchase, you can return to the Vault to access the prompts, playbooks, planner, and tracker. We’ll make the path back clear in your purchase confirmation.
- Your account. Access is tied to your purchase. Please keep your purchase details so you can return if needed.
- Support. If you have trouble accessing what you purchased, reach out and we’ll help resolve it.
Where purchase fulfillment or download delivery is still being connected, that will be clearly marked on the relevant page. We won’t claim instant access or delivery until those systems are configured.
What you can do with it
These resources are designed to be edited and adapted for your ministry. With a purchased copy, you may:
- Use the prompts, playbooks, and templates within your own church or organization.
- Edit and adapt them to fit your ministry’s context and convictions.
- Share them internally with your staff and volunteer team for your ministry’s use.
You may not:
- Resell, sublicense, or redistribute the resources to other organizations.
- Offer them as your own product or service.
- Share your access, login, or download links beyond the team using them in your ministry.
Refunds
Because the Vault is a digital product with immediately accessible, editable resources, refunds are handled thoughtfully rather than automatically. If the product isn’t a good fit for your ministry, let us know within a reasonable window of your purchase. We’ll consider the circumstances and work with you toward a fair resolution.
We’d rather you find the tools genuinely useful — or get a fair outcome — than feel stuck with something that doesn’t help. Contact us with your purchase details and we’ll respond as promptly as we can.
AI prompts & third-party tools
The 25 prompts are ready-to-use starting points for working with AI tools of your choice. Using AI is optional — the playbooks, planner, and tracker can be used on their own.
When you use any third-party AI or software service, its own terms and privacy practices apply. You’re responsible for how you handle information you share with those tools, and we encourage responsible, privacy-conscious use. Technology should support ministry — never replace pastoral discernment, relationships, or care.
No guarantees of ministry outcomes
These resources help you take practical steps toward reaching people, welcoming visitors, building relationships, and strengthening operations. They don’t guarantee attendance, giving, retention, or spiritual transformation. Ministry outcomes rest on many factors outside any tool’s reach.
Updates to the product and this policy
We may improve or update the Vault’s resources over time. When you purchase, you get access to the current version and, where offered, reasonable updates as they’re released. We may also update this policy; when we do, we’ll revise the “last updated” date above.
Questions
Anything we can clarify about your purchase or access? Get in touch.
Questions about this policy? Get in touch.